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Shipping + Returns

SHIPPING GUIDELINES


3/10/2020


General Shipping Guidelines 


At checkout, customers are prompted to choose a shipping method for their cart. Shipping costs are dependent on the items in the order and the selected shipping method. The total shipping will automatically compute during checkout prior to the completion of the order. We ask that all customers please allow time for the order to process. This could take up to 1-2 business days.


Generally, to ensure shipping method upgrades can be fulfilled on time, orders must be processed and clear credit authorization by 12:00 p.m. (noon) EST or the order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.


Please call Out & About CBD Customer Service at 1-877-715-6435 or email help@outandaboutcbd.com with any questions.


Product Inventory


A product’s availability is clearly noted on the Product Detail page as “In Stock” and “Out of Stock”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.


Tracking Your Order


Tracking codes are assigned to packages once an order is ready to ship and an automatic email is sent to the customer email address on file. Please check your SPAM folder and/or verify that the email address is correct if you did not receive a notification. However, it may take up to 2 full business days before the package is checked into the delivering carrier’s tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier (e.g. UPS) may not be able to provide any information about your package for up to 2 full business days.


Orders placed on www.outandaboutcbd.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).


Finding Your Order Status

The status of your order is easy to find.

First, check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order. Visit the website. Sign In for Your Order History at www.outandaboutcbd.com 24 hours a day. If you signed up for an Out & About CBD account, you may view information about your most recent orders (including tracking information) as well as past orders. Or you may reach out to help@outandaboutcbd.com

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